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GDPR Compliance

Last updated: March 27, 2026

StoreSignal is committed to protecting personal data and supporting the principles of the EU General Data Protection Regulation (“GDPR”). This page explains how we handle personal data and the rights available to eligible users.

1. Our Role

Depending on the context, StoreSignal may act as a data controller (for account and billing data) and/or a data processor (when processing data on behalf of a business customer).

2. Personal Data We Process

  • Account details (name, email, login history)
  • Billing information (handled by payment providers; we may store limited references)
  • Product usage analytics (feature usage, pages visited)
  • Support communications

3. Legal Bases for Processing

  • Contract: to provide the Service you request
  • Legitimate interests: improving security, preventing abuse, improving product experience
  • Consent: where required (e.g., certain marketing communications)
  • Legal obligation: compliance with applicable laws

4. Data Retention

We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is deleted or anonymized where feasible.

5. Security Measures

We implement reasonable safeguards designed to protect personal data, including access controls, monitoring, and secure infrastructure practices. No system is perfectly secure, and you use the Service at your own risk.

6. International Transfers

Your data may be processed outside the EU/EEA depending on where our infrastructure and service providers operate. Where required, we use appropriate safeguards for international transfers.

7. Your GDPR Rights

Eligible individuals may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (where processing is based on consent)

8. How to Submit a Request

Email support@storesignal.io with your account email and the request you’d like to make. For security, we may need to verify your identity before fulfilling requests.

9. Contact

If you have questions about GDPR or privacy practices, contact us at support@storesignal.io.